Conversational Intelligence: NLP-Powered WhatsApp Chat Analysis

Authors

  • Apoorva K. Student, Department of Artificial Intelligence and Machine Learning, Jaya Prakash Narayan College of Engineering, Mahbubnagar, Telangana, India
  • Brahmani G. Student, Department of Artificial Intelligence and Machine Learning, Jaya Prakash Narayan College of Engineering, Mahbubnagar, Telangana, India
  • Syeda Hifsa Naaz Assistant Professor, Department of Artificial Intelligence and Machine Learning, Jaya Prakash Narayan College of Engineering, Mahbubnagar, Telangana, India
  • T. Aditya Sai Srinivas Assistant Professor, Department of Artificial Intelligence and Machine Learning, Jaya Prakash Narayan College of Engineering, Mahbubnagar, Telangana, India

DOI:

https://doi.org/10.46610/RTAIA.2025.v04i01.004

Keywords:

Named entity recognition, NLP techniques, Sentiment analysis, Topic classification, WhatsApp chat analysis

Abstract

With the increasing use of WhatsApp and similar messaging platforms, millions of conversations take place daily, generating vast amounts of chat data. This research explores how Natural Language Processing (NLP) can analyze these conversations to uncover insights into user behavior, emotions, and communication patterns. Key NLP techniques include sentiment analysis to determine emotional tones, topic classification to distinguish between personal and professional discussions, and Named Entity Recognition (NER) to extract important details like names, locations, and dates. These methods help in understanding conversational trends and user engagement. To process the chat data effectively, text preprocessing will be done using Pandas, NLTK, and SpaCy. Sentiment detection will be performed using TextBlob, while Matplotlib and Seaborn will be used for data visualization. These visualizations will highlight trends in engagement, sentiment variations, and emotional dynamics within conversations.  The findings from this research have practical applications in customer service, mental health monitoring, and market research. Businesses can enhance customer interactions, mental health professionals can identify emotional distress, and marketers can better understand consumer sentiment. By applying NLP techniques, this study aims to optimize communication strategies, improve decision-making, and offer deeper insights into digital interactions.

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Published

2025-03-17

Issue

Vol. 4 No. 1 (2025)

Section

Articles