Tipy Do – A Digital Tipping Platform

Authors

  • G. Manjula Professor and Head, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India
  • Chaitra B. V. Assistant Professor, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India
  • Mudit Srivastava Undergraduate Student, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India
  • Anupam Undergraduate Student, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India
  • Kunal Keshav Undergraduate Student, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India
  • Sakshi Singh Undergraduate Student, Department of Computer Science and Design, Dayananda Sagar Academy of Technology & Management (DSATM), Bengaluru Karnataka, India

Keywords:

Digital payment, Digital tipping platform, Payment processing, QR code, Reward management

Abstract

This paper presents a Digital Restaurant Management System designed to optimize restaurant operations, enhance customer satisfaction, and streamline workflows through QR code technology. The system aims to eliminate common inefficiencies in the restaurant industry, such as manual order processing errors, mismanaged table assignments, and delayed service, by implementing a fully automated and user-friendly platform. A secure login portal enables restaurant managers to efficiently manage restaurant details, update menu offerings, oversee employee records, and monitor real-time analytics related to table occupancy, order status, and payment processing. This data-driven approach allows for better decision-making and ensures seamless restaurant operations. Employees are provided with a dedicated interface where they can access real-time table availability, assign themselves to tables, and track customer orders, ensuring fair workload distribution and reducing service delays. At the core of the system is its QR code integration, which modernizes the dining experience by allowing customers to interact with the restaurant's services effortlessly. Each table is assigned a unique QR code that customers can scan using their smartphones to access a digital menu, explore food options, customize meals, and place orders directly without the need for a server. This minimizes order miscommunication and enhances efficiency. Additionally, customers can request supplementary services such as refills or utensils through the digital interface, further improving their dining experience.

References

V. Sharma, M. Gupta, A. Kumar, and D. Mishra, "Video processing using deep learning techniques: A systematic literature review," IEEE Access, vol. 9, pp. 139489-507, Oct. 2021, doi: https://doi.org/10.1109/access.2021.3118541

R. S. Raksha, Samhitha, R. Shreyaa, and M. S. Pranav, "Survey on Blockchain-based Anonymous Tip-off System," Int. J. Innov. Sci. Res. Technol., vol. 7, no. 4, pp. 909–913, Apr. 2022. Available: https://ijisrt.com/assets/upload/files/IJISRT22APR225.pdf

S. Fernandez, S. Gössling, C. Martin-Rios, V. Fointiat, S. Pasamar, R. Isaac, and M. Lunde, "To tip or not to tip? Explaining tipping behavior in restaurants with service-inclusive pricing," Int. J. Hosp. Manag., vol. 117, p. 103640, Feb. 2024, doi: https://doi.org/10.1016/j.ijhm.2023.103640

A. K. Banerjee and H. K. Pradhan, "Influence of demographic profiles in adoption of digital payment system in India: a multigroup invariance analysis," Technology Analysis & Strategic Management, vol. 36, no. 10, pp. 2285–2301, Oct. 2024, doi: https://doi.org/10.1080/09537325.2022.2132928

T. Ravikumar, B. Suresha, N. Prakash, K. Vazirani, and T. A. Krishna, "Digital financial literacy among adults in India: Measurement and validation," Cogent Economics & Finance, vol. 10, no. 1, p. 2132631, Dec. 2022, doi: https://doi.org/10.1080/23322039.2022.2132631

A. Kurian and S. Krishnan, "A study on the digital payment adoption in millennials amid COVID-19," Int. J. Res. Appl. Sci. Eng. Technol. (IJRASET), vol. 9, no. VII, pp. 240–246, Jul. 2021. Available: https://www.ijraset.com/fileserve.php?FID=36225

V. E. Castillo, D. A. Mollenkopf, J. E. Bell, and T. L. Esper, "Designing technology for on‐demand delivery: The effect of customer tipping on crowdsourced driver behavior and last mile performance," J. Oper. Manag., vol. 68, no. 5, pp. 424-453, Jul. 2022, doi: https://doi.org/10.1002/joom.1187

N. Warren, S. Hanson, and H. Yuan, "Feeling manipulated: How tip request sequence impacts customers and service providers," Journal of Service Research, vol. 24, no. 1, pp. 66-83, Feb. 2021, doi: https://doi.org/10.1177/1094670519900553

B. Sivathanu, "Adoption of digital payment systems in the era of demonetization in India: An empirical study," J. Sci. Technol. Policy Manag., vol. 10, no. 1, pp. 143–171, Mar. 2019, doi: https://doi.org/10.1108/jstpm-07-2017-0033

A. K. Banerjee and H. K. Pradhan, "Influence of demographic profiles in adoption of digital payment system in India: a multigroup invariance analysis," Technology Analysis & Strategic Management, vol. 36, no. 10, pp. 2285–2301, Oct. 2024, doi: https://doi.org/10.1080/09537325.2022.2132928

G. Ghosh, "Adoption of digital payment system by consumer: a review of literature," Int. J. Creat. Res. Thoughts, vol. 9, no. 2, pp. 2320–882, Feb. 2021. Available: https://ijcrt.org/papers/ijcrt2102051.pdf

H. A. Salunkhe, D. P. Nandurkar, and D. P. Hinge, "Digital payment system with reference to financial transactions in India: An empirical analysis," Adalya Journal, vol. 8, no. 7, pp. 70–76, Jul. 2019. DOI:16.10089.AJ.2019.V8I7.285311.6036

X. Chen, L. Ji, L. Jiang, and J. T. Huang, "The bright side of emotional extremity: Evidence from tipping in live streaming platform," Information & Management, vol. 60, no. 1, p. 103726, Jan. 2023, doi: https://doi.org/10.1016/j.im.2022.103726

A. D. Alexander, C. Boone, and M. Lynn, "The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending," Management Science, vol. 67, no. 1, pp. 146-165, Jan. 2021, doi: https://doi.org/10.1287/mnsc.2019.3541

O. H. Azar, "Incentives and service quality in the restaurant industry: the tipping–service puzzle," Applied Economics, vol. 41, no. 15, pp. 1917-1927, Jun. 2009, doi: https://doi.org/10.1080/00036840601131813

O.H. Azar, "The economics of tipping," Journal of Economic Perspectives, vol. 34, no. 2, pp. 215-236, May. 2020, doi: https://doi.org/10.1257/jep.34.2.215

S. Bluvstein and P. Raghubir, "Nothing matters: A '0' tip option increases consumers’ voluntary payments," SSRN, Nov. 2022. Available: http://dx.doi.org/10.2139/ssrn.4538649

S. Dyussembayeva, G. Viglia, M. Nieto-Garcia, and A. S. Mattila, "Would you like to add a gratuity? When explicit requests hamper tipping," Journal of Business Research, vol. 139, pp. 908-917, Feb. 2022, doi: https://doi.org/10.1016/j.jbusres.2021.10.043

L. M. Do, "Do tip percentages affect server job tenure, or vice versa?: Evidence from a panel dataset," Compensation & Benefits Review, vol. 55, no. 2, pp. 76-84, Apr. 2023, doi: https://doi.org/10.1177/08863687221123214

Chen J., Xu A. J., Rodas M. A., and Liu X., "Order matters: Rating service professionals first reduces tipping amount," J. Marketing, vol. 87, no. 1, pp. 81-96, Jan. 2023, doi: https://doi.org/10.1177/00222429221098698

Downloads

Published

2025-04-28

Issue

Vol. 2 No. 1 (2025): January –April

Section

Articles