The Impact of Self-Service Technologies on Environmental Sustainability in Africa
Abstract
This study explores the impact of Self-Service Technologies (SSTs) on environmental sustainability in East Africa, focusing on resource consumption, waste generation, and carbon emissions. Utilizing a quantitative design, data was collected through surveys and interviews with 250 businesses and consumers across Kenya, Uganda, Ethiopia, Tanzania, and Rwanda. The analysis employed multiple regression models to examine the relationships between SST adoption and environmental outcomes, with results indicating that higher SST adoption significantly reduces resource consumption and waste generation. The model demonstrated strong explanatory power (Pseudo R² = 0.65), highlighting urbanization and consumer awareness as key factors influencing environmental change. These findings underscore the potential of SSTs to enhance environmental sustainability in East Africa, offering important insights for policymakers, businesses, and consumers.
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