The Impact of Social Media on Consumer Behavior: Analyzing Influences on Purchasing Decisions and Brand Loyalty

Authors

  • N. Sakthi Priya
  • P. Komarasamy

Keywords:

Brand loyalty, Consumer attitudes, Digital platforms, Online shopping, Purchasing decisions, Social media

Abstract

The article inspects the impact of social media on consumer behavior, specifically focusing on influencing purchase decisions, brand loyalty, and overall consumer attitude. The research investigates various factors, including social media advertising, influencer marketing, user generated content, and online reviews, to understand their role in shaping consumer perceptions and behaviors. Using a combination of quantitative and qualitative research methodologies, this study collects data through surveys and secondary sources to analyze trends across demographics. Key variables like social media usage frequency, content consumption patterns and platform specific features are evaluated against consumer decision making processes and purchase intentions. The finding aims to provide insights into the efficiency of social media marketing strategies, highlighting the relevance of personalization, trust building, and engagement in influencing consumer choices. This research charity to the growing area of digital consumerism and provides actionable recommendations for businesses seeking to optimize their online presence and marketing efforts. By examining the interplay between technology, marketing, and human behavior, this study emphasizes the pivotal part of social media in reshaping contemporary consumer habits. Overall, this paper highlights the dual edged nature of social media, offering opportunities and challenges for consumers and businesses alike.

Published

2025-01-06

How to Cite

N. Sakthi Priya, & P. Komarasamy. (2025). The Impact of Social Media on Consumer Behavior: Analyzing Influences on Purchasing Decisions and Brand Loyalty. Journal of Purchasing, Logistics and Supply Chain Management System (e-ISSN: 3048-6254), 6(1), 1–7. Retrieved from https://matjournals.net/engineering/index.php/JPLACMS/article/view/1288