Unpacking the Role of Socio-cultural Factors and Workplace Violence in Healthcare Job Satisfaction: A Systematic Literature Review
Keywords:
Conflict zones, Job satisfaction, Nursing management, Socio cultural factors, Systematic review, Workplace violenceAbstract
Healthcare workers in conflict affected regions navigate complex socio cultural challenges that influence their job satisfaction and exposure to workplace violence. This systematic review synthesizes empirical findings on how socio cultural norms shape workplace violence and job satisfaction in healthcare environments, with a focus on implications for nursing management. Guided by the SPAR 4 SLR protocol, searches were conducted in Web of Science, Google Scholar, and Sci Hub (2013 2023), yielding 60 peer reviewed empirical studies. A dual framework approach using ADO (Antecedents Decisions Outcomes) and TCM (Theory Context Methodology) structured the review. Findings show that socio cultural norms, including gender roles, hierarchical structures, and community beliefs, often normalize workplace violence and adversely impact nurse job satisfaction. Theoretical models such as Job Demands Resources, Social Exchange Theory, and Conservation of Resources illuminate these relationships. This review underscores the need for nurse managers to develop culturally tailored violence prevention strategies and supportive organizational climates. Future research should address under theorized socio cultural variables and include longitudinal and qualitative studies for deeper insights.
References
Shohani, M. and Tavan, H. (2024). Gendered violence and cultural normalization in nursing: A meta-synthesis. Journal of Nursing Management, 32(1), pp.45–58. https://doi.org/10.1111/jonm.1387
Pérez-Fuentes, M.C., Molero Jurado, M.D.M., Gázquez Linares, J.J. and Oropesa Ruiz, N.F., (2021). The role of emotional intelligence in engagement among nurses. International Journal of Environmental Research and Public Health, 18(4), p.1614. https://doi.org/10.3390/ijerph18041614
Duan, X., Ni, X., Shi, L., Zhang, L., Ye, Y., Mu, H., Li, Z., Liu, X. and Fan, L., (2019). The impact of workplace violence on job satisfaction, job burnout, and turnover intention: The mediating role of social support. Health and Quality of Life Outcomes, 17(1), pp.1–10. https://doi.org/10.1186/s12955-019-1164-3
Mento, C., Silvestri, M.C., Bruno, A., Muscatello, M.R.A., Cedro, C., Pandolfo, G. and Zoccali, R.A., (2020). Workplace violence against healthcare professionals: A systematic review. Aggression and Violent Behavior, 51, p.101381. https://doi.org/10.1016/j.avb.2020.101381
Kim, Y., Lee, E. and Lee, H., (2022). Workplace violence and turnover intention among nurses: A moderated mediation model of work engagement and perceived organizational support. International Journal of Environmental Research and Public Health, 19(3), p.1234. https://doi.org/10.3390/ijerph19031234
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... & Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. bmj, 372. https://doi.org/10.1136/bmj.n71