Cloud-based Service Request Architecture for B2B Applications

Abstract

In today's dynamic business landscape, effective management of service requests is paramount for maintaining operational efficiency and fostering customer satisfaction. This paper presents the architecture and implementation details of a robust B2B Service Request Application designed to streamline raising and resolving company service requests. Leveraging a modern tech stack comprising React.js for the frontend, Spring Microservices for the backend, PostgreSQL as the database, and Docker and Kubernetes for deployment and scalability, the application offer a comprehensive solution for companies to submit, track, and manage service requests seamlessly. The integration of React.js ensures a user-friendly interface, while Spring Microservices facilitates efficient backend operations, ensuring timely ticket resolution. PostgreSQL provides a reliable and scalable database solution, while Docker and Kubernetes enable seamless deployment and scalability, ensuring optimal performance under varying workloads.
Additionally, using Postman for HTTP method verification and Swagger UI for data visualization enhances the development workflow and provides clear insights into service request endpoints. By exploring this architecture, organizations can gain insights into building robust and scalable service request management systems tailored to meet the demands of modern businesses. The proposed solution addresses current operational challenges and lays the groundwork for future scalability and adaptability in response to evolving business needs.