Digital Procurement Systems Impact on Non-Governmental Organisation Performance in Acoliland, Mid-North Uganda

Abstract

Digital procurement systems have increasingly been adopted by non-governmental organizations (NGOs) to enhance transparency, efficiency, and accountability in procurement processes. This study examines the impact of digital procurement adoption on public service performance among selected NGOs operating in Acoliland, mid-north Uganda. The study aimed to determine how key e-procurement components, including e-order processing, e-tendering, e-evaluation, and e-contract management, affect organizational performance. A quantitative research approach was employed, utilizing structured questionnaires administered to 120 staff members across five non-governmental organizations to collect measurable data on E-procurement practices and organizational performance. Data analysis involved descriptive statistics, correlation, and regression techniques using SPSS. The findings indicate that e-procurement strongly enhances public service performance, with e-evaluation accounting for the largest variation in performance at 65%, followed by e-order processing at 57%. E-tendering and e-contract management also significantly impact performance, contributing to improved efficiency, transparency, and accountability, though the latter has a moderate impact. The study recommends targeted capacity building, policy support, and institutionalization of digital procurement practices to sustain high performance. The study contributes to understanding the critical role of digital systems in improving organizational efficiency and accountability in human-centred contexts in northern Uganda.